REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the AAR.
REALTOR® and members of the public are encouraged to file a complaint if they feel they have been wronged.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®.
Ethics Complaint Form (CAR)
Code of Ethics (NAR)
View the current NAR Code of Ethics here.
Consumer and REALTOR® Ombudsman Hotline
Occasionally, consumers may find themselves in a dispute with a REALTOR®. The CAR Ombudsmen are volunteers that serve as a neutral and independent voice to answer consumer or REALTOR® questions, improve communication between parties, and suggest possible ways to resolve issues.
C.A.R. Code of Ethics and Arbitration Manual (Summary) (CAR)
Procedures for processing complaints alleging violations of an Association’s bylaws.
Hearing Panelists’ Roles, Preparation, and Etiquette
Outlines what is expected of hearing panelists in ethics and arbitration hearings.